Scotland Luxury Hotel Accommodation

Amend/Cancel Reservation

Auchen Castle Hotel
Beattock, Near Moffat, Dumfriesshire DG10 9SH
Scotland

Tel: +44 (0)1683 300 407
Fax: +44 (0)1683 300 727

Auchen Castle Hotel Terms and Conditions

1. Please note that accommodation can be held on a deposit of £40.00 per room per night basis.
2. A cheque can be sent to ‘Auchen Castle’ Accounts Department or please ring Reservations with your Credit/Debit Card details.
3. If you require a receipt please advise Reception at the time of booking.
4. A booking confirmation will be sent to you noting the deposit paid.
5. Cancellation on single room bookings is 48 hours. If you contact us to cancel please obtain a cancellation Reference Number and we will return your deposit. In instances where a cancellation has not been followed and we have held a room and no one has arrived, a full room charge will be made.
6. We operate a door policy for our guests’ safety of 12PM midnight. Should you wish to arrive after this time please contact Reception to advise them, otherwise there could be a delay when checking-in.
7. Reception hours are 7AM to 11PM Monday through Sunday.
8. Dogs are not allowed at the Hotel except for guide dogs.
9. Due to numerous period features and antiques at Auchen Castle, parents are requested to supervise their children at all times.
10. Meal Times are; Breakfast 7:30AM to 9AM daily – Lunches 12 - 5PM, Dinner 7 – 9PM daily, Room Service Menu also available.
11. Check-in time is after 3PM, Hotel Check out time is 10.30am, Hotel room check out is 9.30am - alterations to these times may be available by prior arrangement and availability.
12. At check-out payment can be made by cash, credit/debit card or cheque, however cheques can only be accepted to the value of the cheque guarantee card.
13. A surcharge for the handling of credit cards will be automatically charged of 3.5%. No handling charges are applied to Switch or Delta cards.
14. The hotel will only accept children that have a registered child minder to supervise them should the total number exceed four. Details of registered child minders can be given to you from reception. The arrangement for supervision must be made via the event organiser. The hotel adopts this policy to ensure that all guests have a pleasurable and relaxing stay at the hotel. Maximum numbers of children we can accommodate on any group booking can be gained from your wedding co coordinators.
15. No outside alcohol can be brought onto or consumed on our licensed premises. No exceptions of any kind are made in this regard. The hotel will charge the bridal account automatically or individual guest should this policy not be adhered to.
16. The hotel reserves the right to charge full room tariff should we not be able to re sell the room due to any of the following.
    - Smoking in a non smoking room.
    - Breakages rendering the room incomplete to resell to another guest.
    - Specialist room cleaning including carpet shampooing required.
17. Any additional charges made to a bill due to items being missed or damages will be charged later on the original card used to confirm your booking.
18. The hotel reserves the right to cancel a booking. Where this is the case as much notice as possible will be given and where appropriate written reasons can be requested as to why this was necessary.
19. Rooms are on a request only basis and can not be guaranteed. We may need to amend your booking details. If ever we do we will try to give as much forward notice as possible.

We may take the opportunity to update our terms from time to time, it is the customers responsibility to check any updates or at any time an updated terms and conditions can be obtained through our reception team.